Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Join a team that values you and brings your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

• Success – our winning team pursues excellence while learning and evolving.
• Career growth – we develop industry leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us, striving to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in key markets and distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The associate greets all customers with eye contact, a smile, and a courteous greeting, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The associate is expected to perform a range of functions in all areas of the store as business needs require and may be requested to perform additional tasks in specific situations.

• Practice safe behaviors and maintain a safe and secure shopping environment for everyone.
• Keep the sales floor clutter‑free with clear egress to emergency exits.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers at the register, answer questions, and provide prompt, efficient responses.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the company dress code.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise receipt to the sales floor with a sense of urgency.
• Understand loss prevention awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and merchandise.
• Follow all policies concerning cash, check, charge card, and refund transactions, handling bankable tenders accurately.
• Maximize productivity by executing store best practices and minimizing steps in the workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as required.
• Stand, walk, and move around the store for up to 100% of the working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For stockroom shifts, push, pull, and lift more than 20 pounds regularly.

Supervisory Responsibilities:

None

DISCLAIMER – This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to…