Development Services Technician

Overview

Under general supervision, the Development Services Technician performs responsible technical and administrative work in one or more specialized land use areas within the Community Development Department including Planning, and Building and Safety; to provide information and direction to the public on processes and requirements associated with planning, engineering, construction, and building; and to receive, review, route, process and perform plan checking of applications and permits.

• Serve as first line of contact to internal and external customers on land use, community development and engineering related issues; provide information and direction to the public related to community development, planning, building, engineering and permit processes via phone, e-mail and counter work.
• Review, interpret, and provide information and direction to the public regarding applicable local, state and federal regulations, planning, engineering, and building and zoning codes, ordinances, documents, standards and guidelines.
• Review improvements and/or development plans for completeness; verify measurements on plans; calculate areas; complete initial processing of permits and applications.
• Receive, review, log‑in, track and coordinate routing of various plans and permits.
• Calculate and collect related fees and provide fee estimates as requested; issue minor permits.
• Maintain and update a variety of maps and records.
• Contact developers, engineers and applicants regarding plan deficiencies and/or deficiencies in their account status.
• Maintain records, files and reference materials; prepare and edit correspondence, plan check comments and various statistical and technical reports; assist with the preparation of agenda items.
• Recommend and participate in implementation and improvement of policies and procedures.
• Build and maintain positive working relationships with co‑workers, other City employees, other agencies and the public using principles of good customer service.
• Perform related duties as assigned.

• Basic research techniques and report writing.
• Recordkeeping and basic accounting techniques.
• Principles and practices of effective customer service.
• Modern office equipment including use of applicable computer applications.
• Permit and plan check procedures, rules, regulations and guidelines.
• Pertinent local, state and federal regulations, building, zoning, engineering and planning codes and regulations related to the permits process.
• Methods for reading and interpreting a variety of maps, construction plans, specifications and technical documents.
• Depending on assignment, basic planning and engineering concepts, real property description and terminology.

• Learn, interpret, apply and explain basic local, state and federal regulations and standards.
• Learn to read and understand general construction plans and specifications.
• Research, compile, analyze, interpret and prepare a variety of statistical and administrative reports.
• Prepare correspondence and memorandums.
• Make accurate mathematical calculations.
• Serve as an integral team player, which involves flexibility, cooperation and communication.
• Follow workplace safety policies and procedures.
• Operate and use modern office equipment including a computer and applicable software.
• Learn to operate Tyler Energov and/or other specialized software.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Intermittently, review documents related to department operations; observe, identify and solve problems relative to office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and solve problems relative to office issues for the public and with staff.
• On a continuous basis, sit at desk and/or stand at counter for long periods of time; intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 20 pounds or less.

Any combination of experience and training that would provide the…