Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. We offer annual stock grants, an employee stock purchase plan, a 401(k), and access to financial coaching. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role focuses on building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required (Yes/No):
  No
• DOT Regulated Position (Yes/No):
  No
• Safety Sensitive Position (Yes/No):
  No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and hourly training pay is available. Upon promotion to Mobile Expert, an annual incentive target of $18,000/year may apply (actual incentives vary based on performance and full-time status). All employees are eligible for an annualized guaranteed earning target of $20/hour including base pay and incentives.

All employees are eligible for an Annual Stock Grant.

We offer medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and holidays; parental and family leave; family-building benefits; back-up care; childcare subsidy; tuition assistance and coaching; disability and life insurance; voluntary coverage options; mobile service and home internet discounts; commuter and transit programs. For details, see

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors will not be tolerated.

If you need reasonable accommodation during the application or interview process, please email Applic or call  This contact channel is for accommodations only and not for applying or inquiring about positions.