E-Commerce​/Department LEAD

Job Description

Assist the Store e‑Commerce Manager in managing the day‑to‑day operation of the store's e‑Commerce department, demonstrating Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e‑Commerce department when the Store e‑Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute/use order labels, including perishable departments.
• Troubleshoot e‑Commerce equipment and devices.
• Maintain level of supplies needed to perform required duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e‑Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e‑Commerce team.
• Provide feedback on team members’ daily performance and annual performance reviews.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Minimum:

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self‑directed, ability to execute projects with minimal supervision.

Desired:

• Experience in a production‑oriented environment or warehouse environment, stocking shelves, or cashier experience.

From a single Cincinnati grocery store over a century ago, Kroger has become the nation’s largest grocer with nearly 2,800 stores in 35 states across 28 different brands. As America’s grocer, we pride ourselves on bringing diverse teams together to “Feed the Human Spirit.” We work tirelessly to create amazing experiences for customers, communities, and each other, with food at the heart of it all.

• Comprehensive healthcare coverage (medical, dental, vision, prescription).
• Flexible scheduling for full‑ and part‑time roles with paid time off, including holiday and sick pay.
• Employee Assistance Program with free counseling and financial coaching.
• Associate discounts on purchases, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career.
• Vast potential for growth through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Sales and Business Development
Industries:
Retail