Part-Time Tech Support Specialist

Hours:Approx. 20-25 hours/week

Pay:$21/hr - $25/hr (commensurate with experience)

Please only apply if you are able to reliably commute to the Ann Arbor/Ypsilanti area. On-site issues may require up to 90 minutes of driving to one of our programs (mileage reimbursed).

We are Pathlight Community Services. A non-profit Adult Foster Care organization that provides housing and payee services to hundreds of clients across 5 counties in lower Michigan. Our main offices are located in Ypsilanti and Adrian.

We are looking for a Tech Support Specialist who wants to support the staff of Pathlight Community Services, a non-profit Adult Foster Care organization that provides care for marginalized populations. If you are passionate about helping others, tinkering with hardware, and just have overall curiosity of learning new things, this may be a good fit for you! Being a part of the IT Team, we are the support of the support.

Providing the tools needed to help the Direct Care Workers and troubleshooting any issues that arise with applications and hardware.

The Tech Support Specialist position is a part-time role (20-25 hours a week).
Working within business hours (9AM-5PM) will be necessary, however we can be flexible with how those hours are spread throughout the week.

We have 30 group homes across 5 counties (Jackson, Lenawee, Livingston, Washtenaw, Oakland) so some travel (20%-30% / mileage reimbursed) is expected to diagnose or deploy hardware on-site.

Primary Duties and Responsibilities:

• Diagnose and troubleshoot hardware issues (Laptops, Desktops, Printers, etc)
• Travel to other programs/offices if on-site diagnosis or hardware deployment is required.
• Create documentation and help articles for common troubleshooting issues
• Troubleshoot login and 2FA issues for Google Workspace and Paycor Users.
• Utilize the ticketing system to keep track of issues and maintain correspondence with staff
• Work with IT Director and Software Engineer to identify recurring issues and causes
• Assist with occasional IT training for staff

• Service Desk troubleshooting skills (CompTIA+, Google IT Support, or equivalent certification a plus)
• Windows Environment:
  Strong knowledge of Windows 10/11 Pro, including Bit Locker, Windows Updates, and local user profile management.
• Technical Writing:
  Simplify complex tasks for staff
• Google Workspace Administration:
  Proficiency in managing Gmail, Drive, and shared calendar permissions.
• Communication:
  Ability to explain technical solutions to non-technical program staff.
• Must have a reliable vehicle and a valid driver's license for travel to various programs. (Mileage reimbursed).

• Associate's Degree in a tech-related field or 2+ years of tech-related (preferably service desk) experience