Coordinator, Patient Access Pre-Service

Overview

Description Coordinator, Patient Access / Pre-Service

Employment Type Full time

Shift Day Shift

Description Coordinator, Patient Access / Pre-Service

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team.

Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Note
: “patients” refers to patients, clients, residents, participants, customers, members

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers’ needs.
• May lead a small team; serves as a mentor.
• Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

• Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Helps to identify opportunities, develop solutions & lead the team through resolution.

• Employs effective & respectful written, verbal & nonverbal communications; develops an environment of mutual confidence & trust through collaborative relationships; effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

• Performs work in a caring, collaborative & safe manner that complies with regulatory standards.
• Maintains a safe, functional & organized workspace environment. Steward productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.
• Coordinator, PA & Pre-Service supports the professional growth of team members.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

(not inclusive of titles or advancement career progression) Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department. Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.

Assists in the development of policies & procedures for patient information, way finding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement. Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding…