Front Office Coordinator - Medical Clinic

Hope Clinic is seeking a dynamic and engaging professional to join our busy and growing medical clinic! The Front Office Coordinator is so much more than a receptionist - as the first point of contact for the medical clinic, this critical position performs a variety of administrative functions to ensure welcoming and efficient operations and a positive patient experience from the start.

Primary duties include opening and closing the facility, greeting and processing patients upon arrival, training and supervising front desk volunteers, answering a multi-line phone system, scheduling appointments, and managing general patient flow within the clinic.

Reporting to the Medical Clinic Manager, this part-time position is expected to work 28 hours per week. Position offers a generous amount of paid vacation and sick time in addition to a number of paid holidays, including the week between Christmas and New Years.

• Minimum HS Diploma or GED
• Office experience required; clinical reception experience preferred
• Experience working with a diverse and public population
• Some supervisory experience desirable
• Experience working with and training volunteers preferred

• Strong interpersonal and communication skills to effectively interact with a diverse population of patients, volunteers, and clinicians
• Ability to work patiently with guests and patients with limited English proficiency
• Calm, patient, and friendly demeanor to consistently ensure a welcoming environment
• Dependable and reliable, including consistent attendance and punctuality
• Detail oriented with strong initiative and problem‑solving skills
• Intermediate to strong computer proficiency and ability to learn new software systems
• Excellent time management and organizational skills
• Ability to work collaboratively with program staff across Hope Clinic to support care team initiatives and integration

• Responsible for clinic opening and closing
• Train reception and front office volunteers and supervise activities
• Patient reception and registration, including screening for appropriateness for walk‑ins and redirecting patients when needed
• General patient preparation and end‑to‑end patient flow management, including:
  • Schedule preparation
  • Adding forms to appointment cart
  • Financial questionnaire coordination and updates
  • Patient chart preparation
  • Sticker green sheets
  • Track NCNS and document in Practice Fusion
  • Scanning all documents into Practice Fusion
  • Assist patients with translation needs
  • Schedule medication refills as needed
  • Patient check‑out
• Answering multi‑line telephones
• Patient appointment confirmations
• Appointment scheduling onsite
• Assigning admin tasks to volunteers, ensuring completion of tasks by the end of their shift
• Verify that patient paperwork is fully completed with visit information/documents to ensure charts are complete at check‑out.
• Maintenance of printed materials and forms, ensuring information is up to date and accurate
• Provide resource information to patients, volunteers, and visitors
• Ensure volunteer is trained to cover position in the event of absence
• Utilize Champs verifications system for all impending patients to determine Medicaid coverage
• Record and report on all no‑call/no‑show appointments
• Check all upcoming patients to verify if a financial questionnaire should be updated

At Hope Clinic, we serve with excellence and compassion in Jesus’ name. Join a collaborative, volunteer‑driven team working to improve the health and well‑being of our community through high‑quality, totally free care.

For immediate consideration, a cover letter detailing your specific interest in Hope Clinic must accompany resume.

Hope Clinic is an equal opportunity employer. All qualified applicants are welcome to apply.