Customer Account Specialist

Overview

We have an outstanding career opportunity for a Customer Account Specialist to join a leading company located in the Youngsville, NC surrounding area.

The Customer Account Specialist is responsible for supporting existing customers with orders, inquiries, quotes, shipment information, and product knowledge. This role acts as a liaison between customers and internal teams, ensuring a high level of service and responsiveness.

• Deliver outstanding customer service by building and maintaining strong relationships with customers.
• Assist customers via phone, email, and customer portals with a strong sense of urgency.
• Process orders, pricing requests, literature requests, dealer referrals, and technical inquiries.
• Confirm order status and provide shipment information.
• Collaborate with Regional Sales and internal departments to meet customer needs.
• Process customer complaints, claims, credits, corrective invoices, and RMAs.
• Participate in company training, including technical and professional development courses.
• Maintain basic logistical knowledge related to customer order s.

• Bachelor's degree.
• Proficiency in Microsoft Outlook, Excel, Word, and Google Docs.
• Ability to type at least 50 words per minute.
• Familiarity with ERP systems (M3 preferred) and EDI systems.

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Self-starter with strong problem-solving and critical-thinking abilities.
• Team-oriented mindset.

Military connected talent encouraged to apply.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit the following non-link text:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance