Retail Associate

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Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while offering a fun and exciting treasure‑hunt experience. Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide.

With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities for our teams.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Practice safe behaviors; keep the sales floor safe and secure.
• Maintain clutter‑free egress to emergency exits; report any unsafe conditions.
• Treat customers and Associates with respect; stay friendly and professional.
• Assist customers as needed, including register training, merchandise assistance, and answering questions.
• Respond promptly to customer service calls and handle issues courteously.
• Represent and support the Company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor quickly and according to guidelines.
• Understand loss prevention programs and merchandise protection standards.
• Maintain integrity, safeguarding confidential information, cash, and merchandise.
• Follow Mark‑Out‑of‑Stock policies and cash handling procedures.
• Demonstrate urgency to perform efficiently and maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all Store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store for up to 100 % of working time.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Additional assignments may require other qualifications.
• Stockroom shifts: push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.