Assistant Director, Card Office and Operational Technology

Ensures the daily function of operations and services related to any assigned program, initiative, or objective. Works under general supervision and may make some work procedural decisions which do not contravene policies; generally, determines work sequences (which task comes first) within any department/divisional guidelines. Exercises professional judgment to prioritize competing demands and allocate resources effectively to meet departmental goals. Serves as a subject matter expert and resource person for the assigned area.

Troubleshoots card office issues; manages retail operations, student information desk, and marketing of the meal plan/card office, and works with food service contractor, the office of Housing and Residence Life, and C-Bord (Micros, Odyssey and U-Gryd) and constituents to resolve problems and research and implement upgrades.

Assists in planning, overseeing and administering campus card system and point of sale systems, including computers, printers, network, media equipment, Event Management System (EMS); researches and develops futures needs and system upgrades.

Manages room reservation requests and assignments.

Performs weekly inventory of products for Pete's Treats; forecasts future weeks' sales and ordering of products from vendors; develops and implements on‑going marketing to increase sales; monitors monthly expenses, sales and market trends; seeks new revenue generating product lines, and cost effective vendors; contacts potential vendors and finds pricing and delivery information; evaluates store's product mix and follows market trends to make available new products for sale to generate customer interest;

problem solves vendor orders, etc.; prepares for bids and purchase requisitions as needed.

Evaluates, updates, and assists in development of policies, training, operational manuals, and procedures.

Develops, coordinates, and supervises promotional activities, public relations and special event programming including orientation, event check‑in, and reporting.

Assists in event booking and attends meetings with building patrons as needed. Liaison to campus support departments.

Supervises Guest Services Desk, a true campus‑wide information desk. Manages the Campus Card System, lost and found, and directs the GSD student staff in service of customers and visitors. Assists in the supervision of all operations and student employees at Kilcawley Center; conductshiring, firing, scheduling, and performance reviews of student employees. Manages training for all student employees in operational tasks and customer service.

Acts as a lead worker; provides functional guidance and mentorship to lower‑level workers.

Designs and delivers training materials and/or other supporting documentation necessary for the operation of the assigned area.

Analyzes complex data sets and prepares comprehensive reports with recommendations for leadership.

Researches and recommends process improvements for departmental operations on a routine or regular basis. Evaluates effectiveness and recommends enhancements of services.

Participates and/or leads complex projects, including implementation plans, timelines, and resource requirements.

Coordinates daily tasks related to one or more assigned components of overall programs and/or services as assigned.

Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of overall goals and objectives.

Prepares and maintains accurate records of daily tasks in accordance with applicable policies and procedures and assures timely communication with supervisor, staff, and students where appropriate.

Gathers data and prepares reports and other information/documentation for supervisory review related to programs and/or services, or one or more assigned components.

Prepares for and attends events.

Remains informed of current developments and procedures pertinent to duties; participates in staff development activities; attends meetings, conferences, and other events.

Supervises student office support throughout the employment cycle; coordinates work…