Supervisor Medical Staff Services - St. Elizabeth Youngstown Hospital

Overview

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Independently manages all functions of the hospital Medical Staff Office including maintenance of the Medical Staff Bylaws and Manuals, support of the Medical Staff officers in carrying out their duties, management of all credentialing functions, maintenance of the Medical Staff credentialing and privileging database and supervision and evaluation of the Credentials Coordinator and the Medical Staff Secretary. Plans and coordinates all Medical Staff meetings and activities and participates in preparation for and actual visits of all regulatory and accreditation organizations.

Serves as a resource for department secretaries or others who are involved in or dependent on the credentialing and privileging process and database.

• Associates or Bachelors degree recommended.
• Education requirement may be waived for existing experienced incumbents.
• Professional certification encouraged CPMSM and/or CPCS.

• Minimum five years experience in medical staff services or other health related administrative services with documented ability to independently carry out complex tasks.
• Minimum two years experience supervising other staff and coordinating their activities.
• Prior experience in medical staff credentialing preferred.
• Prior experience working with medical staff or other Bylaws, Rules and Regulations and Policies and Procedures preferred.
• Minimum two years experience working with computer software packages with proficiency, in Microsoft Office Suite and documented ability to learn new software packages in a reasonable timeframe (1-2 months).
• Documented experience taking meeting minutes, working with a variety of business machines and planning meetings and social events for large groups. Prior experience in preparing and participating in accreditation reviews preferred.

• Knowledge of medical staff functions.
• Knowledge of Medical Staff Office Policies and Procedures, TJC accreditation standards applicable to Medical Staff Office functions, including credentialing, Medical Staff Bylaws, Rules and Regulations and hospital Policies and Procedures preferred.
• Knowledge of hospital or similar credentialing standards and Policies and Procedures preferred.
• Knowledge of credentialing software program utilized by the Medical Staff Office personnel preferred. Excellent oral and written communication skills required.
• Ability to organize, coordinate and prioritize multiple tasks and meet multiple deadlines.
• Ability to learn and maintain current knowledge base related to practices, standards and regulatory guidelines and mandates as related to the Medical Staff Office.

• Able to independently investigate and analyze critical issues and develop workable solutions with the support of the Chief Medical Officer and Medical Staff Leadership.

• Accountable for maintaining Medical Staff records and credentialing files in accordance with all application regulatory and accreditation standards. Potential to positively or negatively impact hospital accreditation and licensure.

• Able to effectively manage challenging interpersonal interactions and resolve conflict. Frequent contact with all levels of administration and healthcare personnel.

• Support the Medical Staff President and other officers in carrying out the duties of their offices including coordinating meetings, communications and secretarial support.
• Orient new medical staff members.
• Coordinate, plan and provide administrative support for all Medical Staff meetings.
• Coordinate, in conjunction with the Medical Staff Treasurer, collection of dues and other assessments.
• Maintains a thorough knowledge of all functions of the Medical Staff Office, specifically through the mechanism of the Bylaws, Rules and Regulations and the Policies and Procedures of the Medical and Affiliate Staffs.
• Identifies, investigates and resolves problems related to members of the medical staff with the support of the Medical Staff President or Chief Medical Officer when necessary.

• Maintains a thorough knowledge of current standards and requirements of regulatory and accrediting agencies such as TJC, AOA, NPDB, ODH, OMS and others, as related to Medical Staff Office functions and credentialing.
• Actively participates in the preparation for the site visits of all regulatory and accrediting bodies. Coordinates obtaining information related to Medical Staff Office functions and credentialing from all necessary…