Medical Office Front Desk Receptionist

Join Our Team as a Front Desk Receptionist!

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan
• Provide exceptional customer service to patients, visitors, and ONE Health Ohio staff
• Handle all calls in a timely and professional manner.
• Checking patients in and out using proper procedures and addressing all questions the patient may have.
• Completing new patient profiles.
• Verify patient’s insurance information in the EHR.
• Verify household income before placing a patient on a sliding fee scale.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Collect applicable patient fees at the time of service.
• Set up follow-up appointments and providing the patient their patient plans.
• Reconcile the nightly deposit as per policy.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Other duties as assigned

• Ability to maintain confidentiality
• Preset a positive and professional attitude
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Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Time Management

• High school diploma or equivalent
• Patient check-in/out
• Completing new patient profiles
• Insurance information verification
• CPR or ability to obtain

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.