Program Advisor and Academic Coach, Strong

Position: Program Advisor and Academic Coach, Strong Start

Provides support to a caseload of students including advising, instruction, and academic coaching. Provides individual assistance for other students as needed, with emphasis on academic support, assessing student needs, tracking, and following up on student progress. Participates in program assessment and improvement; and assists in coordinating services.

Essential Functions and Responsibilities

• Teaches student success related seminars during academic year as needed.
• Serves the academic advisor for the assigned caseload beginning with advisement at New Student Orientation through the end of the students' first year.
• Monitors student progress through early alert system; conducts outreach as needed.
• Provides individual academic coaching on a regular basis as needed to those students who are mandated to receive coaching or to those who seek coaching voluntarily.
• Assesses student needs and provides follow-up.
• Monitors referrals and academic progress through communication with faculty and staff and through regularly scheduled meetings with advisees.
• Facilitates the creation of an individual educational goal development plan, makes referrals, and maintains individual records for students served.
• Provides short-term assistance to any student entering the department; includes making referrals, offering suggestions about classes, providing general University information, and assisting with student involvement in campus activities.
• Collaborates with staff to develop and present workshops, programming, and services for department.
• Participates in campus events and disseminates information to promote the department.
• Collaborates with staff to identify, serve, and monitor any YSU student requesting assistance.
• Conducts studies and applies current retention research.
• Consults and cooperates with various campus offices to identify student needs and coordinate related services. Provides information as necessary.
• Prepares retention reports and makes recommendations for intervention; creates mid-semester and final reports for referral source; monitors referrals and academic progress through communication with faculty, staff, and students as needed.

Other Functions and Responsibilities

• Assists with training new hires.
• Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated

Computer and all other standard office equipment.

Work Schedule

Typically, Monday through Friday. Potential for remote work.

Supervision Exercised

May exercise supervision over student employees.

Reports to

Director, Resch Academic Success Center

Required Certifications, Training, and/or Licensures

None

Knowledge, Skills, and Abilities Knowledge of

• University policies and procedures*;
• office practices and procedures;
• department/division goals and objectives*;
• department/division policies and procedures*;
• workplace safety practices and procedures*;
• English grammar and spelling;
• records management;
• office management;
• project management.

Skill in

• Use of office equipment;
• typing, data entry;
• computer operation;
• use of computer software and other programs applicable to the assigned department/division*.

Ability to

• Collect data, establish facts, and draw valid conclusions;
• determine material and equipment needs;
• compile and prepare reports;
• use proper research methods to gather data;
• understand a variety of written and/or verbal communications;
• maintain records according to established procedures;
• effectively interact with personnel and public to answer routine questions;
• train or instruct others;
• move quickly and effectively from one tasks to another;
• work independently and in a team environment; develop and maintain effective working relationships.

(*) Developed after employment.

Minimum Qualifications

At least a bachelor's degree in education or a related field; one or more years of experience in academic support or student retention programs in the higher education setting; and knowledge of learning theory.

Preferred Qualifications

Master's degree in education or a related field. Three years of experience in academic student support or academic coaching in a higher education environment.

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