Community Assistant

Overview

Company: Yugo USA
Community: The Enclave
Job Title: Community Assistant
Position Type: Part-time / Hourly / On-Site
Compensation: $11.00

The Community Assistant (CA) role is a leadership and career development opportunity that contributes to a supportive and vibrant living environment within a student housing apartment community. CAs support the marketing and leasing process, assist residents after leasing, promote community engagement, and help maintain a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides customer service, and contributes to the residents’ overall well-being.

• Customer Service:
  Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support:
  Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to campus resources when necessary.
• Leasing & Marketing:
  Participate in the leasing and marketing process, including outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls, and visits, and other sales activities.
• Community Engagement:
  Develop and implement engaging activities and programs that foster community spirit and resident involvement. Collaborate with staff to promote diversity and inclusion.
• Administrative Duties:
  Manage administrative tasks such as resident inquiries, maintain accurate resident records, support room assignments, move-ins, and move-outs, and assist with maintaining community bulletin boards and newsletters.
• Safety and Security:
  Promote a safe living environment by adhering to and enforcing policies and procedures. Report maintenance issues, safety concerns, and potential policy violations; assist with emergency response and crisis management as needed.
• Team
  
  Collaboration:
  
  Work with staff to ensure seamless operations, participate in meetings and training, and assist Resident Directors and other staff as needed.
• Participation in the “turn” process.
• Additional responsibilities may be assigned based on the needs of the housing community and institution.

• Strong communication and interpersonal skills, with the ability to work with diverse groups; demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account is in good standing (if current resident).

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
• Interpersonal Skills - Solves conflicts respectfully; maintains confidentiality; listens well; stays open to ideas.
• Leadership - Demonstrates confidence, inspires others, and accepts feedback; gives appropriate recognition.
• Teamwork - Balances team and individual responsibilities; fosters a positive team spirit; supports collective goals.
• Diversity - Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment-free environment.
• Professionalism - Treats others with respect; handles pressure; accepts responsibility; follows through on commitments.
• Ethics - Keeps commitments; works with integrity and ethics.
• Attendance/Punctuality - Consistently on time and reliable.

This position offers competitive compensation and opportunities for advancement and growth.

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to use hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• Noise level in the work environment is usually moderate
• Occasionally lift and/or move up to 25 pounds

Campus Advantage is now part of Yugo. In September 2025, Campus Advantage joined forces with Yugo, the world’s first global student housing operator. This acquisition aims to create a stronger, more innovative leader in student living with a broader network and opportunities for growth. Yugo’s culture focuses on sustainability, professional development, and personal growth, and emphasizes inclusivity and future-focused work.