Business Development Center Representative

Description

Please call  anytime, for an immediate phone interview after applying. Shortlisted applicants will be contacted for an interview.

As a Business Development Center Representative, you will monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one of the first points of contact with our customers and will be well‑versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions.

#1 Cochran is the leading automotive retailer in the tri‑state area. Yet one of our greatest assets isn’t our size or our multi‑million‑dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running!

As a member of our team, you will join an award‑winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible.

If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Company‑paid short‑term disability and workers’ compensation
• Company‑paid term life insurance
• Competitive Pay Plan

• Assist customers by answering inbound phone calls, coordinating service appointments, and answering questions in a timely manner.
• Initiate a high volume of outbound calls to existing and prospective service customers.

(maintenance, PA state inspections and emissions, manufacturer campaigns (recalls).

• Maintain a high level of performance & attention to detail while coordinating service appointments.
• Communicate service inquiries, status updates with necessary service department/advisors.
• Actively and carefully manage/track service leads.
• Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.
• Navigate manufacturer warranty websites to look up campaign/recall information.
• Basic knowledge of computers, including Microsoft Excel.
• We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention