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Customer Service Rep Customer Success Mgr./ CSM

Customer Retention & Revenue Specialist

Job in Youngstown, Mahoning County, Ohio, 44502, USA
Listing for: Kenect
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A customer engagement technology firm in Ohio seeks a Customer Success Retention Specialist to reduce customer churn and protect recurring revenue. The ideal candidate thrives in high-volume customer interactions, is passionate about problem-solving, and has a proven track record of exceeding retention goals. Responsibilities include actively engaging with customers considering cancellation, managing outreach, and collaborating with cross-functional teams. Kenect offers comprehensive health benefits and a supportive work environment.
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