Secretary - St. Joseph Warren Hospital

Overview

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Medical Imaging Secretary answers incoming calls, triages calls to appropriate areas, takes accurate messages, and exhibits excellent customer service skills on the telephone and verbally. The secretary types other documents as required, reproduces films as requested by customers, files, and maintains records for the department and scheduling as assigned and processes department mail. The secretary schedules outpatient and inpatient radiology procedures using a computer and/or manually as required.

The secretary gathers precertification, authorizations, verifications and prepares them for other departments as needed. The secretary accurately relays information to patients and offices concerning preparation, and obtains information for medical necessity prior to testing. The secretary consults radiologists and managers as needed to schedule; is able to make sound decisions with information given, following protocols. Works well in a high volume area.

And is flexible and able to handle multiple tasks in the department. Performs other duties as assigned.

EDUCATION:

• High school graduate
• Medical terminology course required
• Basic Life Support required

EXPERIENCE
:

• Previous experience in health care related field preferred
• Previous computer experience preferred
• KNOWLEDGE AND
  
  SKILLS:
• Knowledge and skill required to perform the job responsibilities for both technical and dimensional content.
• Standard level skills:
• Follows general instructions
• Understands several defined work routines
• Reads various references, extracts information, and applies basic arithmetic functions
• Operates basic equipment

PROBLEM SOLVING/DECISION MAKING:

• The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job.
• Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
• Works assignments Procedural in Nature
• Makes decisions by reviewing defined alternatives
• Receives assistance from standard procedures, coworkers, and /or supervisors

SCOPE OF IMPACT/ACCOUNTABILITY:

• The potential impact of actions on results of HM Health Services and the job’s accountability for achieving results.
• Contributes to Multiple Work Areas
• Impacts activities in other work areas on a frequent basis
• Accountability is primarily indirect, but may be shared for activities affecting the work area
• May provide information to decision making processes affecting work areas.

INTERPERSONAL COMMUNICATION:

• The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.
• Conveys Basic Facts
• Coordinates work with others
• Conveys detailed, routine information
• Provides written responses in standard format to others knowledgeable about subject
• Requires listening skills to maintain cooperative associations

PRINCIPAL JOB ACCOUNTABILITIES:

• Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule
• Answers incoming radiology department calls. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls.
• Obtains information for registrations, authorizations, verifications, and medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e. reschedules, or alternate medically necessary testing) when scheduling patients for radiology procedures. Accurately follows radiology protocols with minimum to no error rates.
• Records and transcribes messages accurately, delivers messages to proper staff members.
• Strives to make efficient use of time. Seeks out work, which needs to…