Store Assistant; Bonused

Store 2747526: 3240 North Executive Park Rd, Yorktown, Indiana 47396

Flexible Availability

Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.

Makes sure the store facility’s condition is maintained and reports issues to the Store Manager; directs staff to perform general housekeeping and maintenance duties.

• Sweeping and mopping or cleaning floors.
• Dusting and/or washing windows, counters, displays, store areas and bathrooms.
• Picking up and disposing of trash, litter or debris.
• Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; and other machines, tools and work aids used.

Monitors and ensures product areas are stocked, rotated and displayed for freshness, appeal and easy customer access.

• Prepares or assists in preparing product inventory orders.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Ensures all shift sales are completed in accordance with Company policies and trains employees to process transactions correctly.

Keeps accurate cash, sales, payroll and inventory control records and accounts for variances.

• Prepares and transmits the daily bookkeeping, invoicing, and gasoline data.
• Completes daily banking. Troubleshoots daily close out and shift sales analysis.
• Finalizes, transmits, and processes weekly time and attendance records and payroll.
• Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Oversees the activities of store employees and assumes Store Manager responsibilities when needed.

• Performs shift supervision and assumes Store Manager responsibilities when needed.
• Schedules employees within Company guidelines to maximize customer service and maintain store image.
• Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards.
• Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews.
• Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets.

• Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Prepares or assists with periodic sales, product and operating reports as directed by the Store Manager.

• Attends job-related meetings (may be required to work irregular hours).
• Controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits.
• Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports.
• Provides regular and predicable onsite attendance.
• Performs all duties with minimal supervision.
• Complete daily store reports and other duties as assigned by…