Quality Assurance Business Partner

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This range is provided by Brainkind. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

North of England Including Scotland Services

Up to £44,395.06 DOE per annum

Hours: 35 hours per week

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals.

Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:

Quality Partners will work closely with Regional Managers to provide an effective and pro-active QA service driving our Services towards outstanding quality. This will be achieved through updates, oversight and analysis of the services within the Region for reporting on service compliance. Ongoing analysis and planned quality review visits will identify areas for quality improvement and highlight good practice. From these visits, Quality Partners will produce reports outlining key areas for improvement, collaborate with the service managers in delivering those areas for improvement and in devising ways of working to continuously improve quality.

Our approach to personalisation will be at the centre of any improvements. Quality Partners will support the delivery of the quality strategy within the overarching governance frameworks within Brainkind.

MAIN TASKS AND RESPONSIBILITIES:

• Use the agreed structure to provide regular timely oversight and analysis of quality within all services across your designated region; using a range of methodologies assess and identify risk, develop agreed priorities and plan to assess the quality of designated services within Brainkind.
• Use the agreed structure to monitor the services across the region, visit services and assess the quality of designated services within Brainkind, identifying opportunities for learning and improvement and providing early warning information to the governance framework.
• Visit all the designated services to ensure standards are maintained on a schedule to be agreed with the Regional Manager.
• Produce timely reports outlining levels of compliance and key areas for managers to focus on following a quality assurance visit.
• Provide practical guidance and assistance to improve quality in areas visited and in own areas of expertise to the operational managers in services.
• Collaborate with the operational managers in devising updated ways of working to improve quality – singly and in an agreed defined group.
• Gather, evaluate and analyse data relating to quality measures using Datix and other sources across Brainkind with the purpose of improving quality.
• Generate intelligence regarding a service to identify assurance and any threats to reaching an outstanding level of quality.
• Ensure that any identified risks to the statutory requirements of our services are actively managed in collaboration with the appropriate stakeholders.
• Work closely with Regional Managers to develop a pre-visit plan in order to target any specific areas of identified risk to the quality of the service and carry these out on an agreed schedule.
• Plan quality review visits in liaison with key stakeholders utilising the intelligence that has been gathered about a service.
• Adopt a ‘critical friend’ and ‘coaching’ approach to foster a continuing, productive relationship with Managers of Services.
• Monitor and support the consolidation of change towards an outstanding level of quality.
• Encourage services to innovate, ensuring their good practice is shared and success is celebrated throughout Brainkind.
• Assess and monitor the delivery of outstanding practice using an objective standards framework and highlight points of risk of this not being achieved.
• Analyse…