General Manager - Fire Safety Operations

Job Title:
General Manager - Fire Safety OperationsLocation:
Richmond, North YorkshireSalary: £40,000 per annumEmployment Type:
Full-time, PermanentRole OverviewSenior operational leadership role within a UK fire safety business, responsible for the day-to-day running of operations and supporting the Director by taking ownership of workflow, delivery, and technical oversight. The role acted as the operational backbone of the business, ensuring fire alarm and emergency lighting services were delivered compliantly, efficiently, and to a high professional standard. Predominantly office-based, with occasional site attendance to scope works, support engineers, and resolve complex technical issues.Duties:

• Managed day-to-day business operations, ensuring smooth delivery from enquiry through to completion
• Oversaw job flow including quotations, scheduling, delivery, and close-out
• Supported senior leadership with operational planning and decision-making
• Ensured works were delivered safely, compliantly, and profitably
• Recruited, trained, and supported field engineers
• Prepared and reviewed technical quotations for fire alarm and emergency lighting works
• Undertook site visits to accurately scope maintenance, remedial, and installation works
• Provided technical guidance and support to engineers on conventional and addressable fire alarm systems
• Ensured all works aligned with BS 5839-1, BS 5266-1, and industry best practice
• Acted as a senior point of contact for clients, handling technical queries and service coordination
• Planned and managed engineer schedules and workloads
• Ordered materials, equipment, and maintained oversight of stock and vehicles
• Ensured documentation, certification, and compliance records were completed accurately
• Carried out or supported maintenance, inspection, and remedial works when required to maintain business continuity

Requirements

• Minimum of 10 years' experience working with fire systems in the UK
• Strong technical knowledge of fire alarm and emergency lighting systems
• Experience working within maintenance-led fire safety environments
• Excellent understanding of UK fire safety standards and compliance requirements
• Proven ability to organise, prioritise, and manage multiple work streams
• Strong written communication skills, including quotations and reports
• Calm, professional, and courteous approach with clients and colleagues
• Culturally aware and able to work effectively within diverse teams
• Full UK driving licence