Desktop Support - Software Deployment

Job Title:
Desktop Support – Software Deployment

Location: York – 4 days onsiteper week

Why Apply?

This is an exciting opportunity for a skilled IT professional to take on a Contract Desktop Support role, with a focus of rolling out software on Windows 11 devices. Based in York with hybrid working options, you’ll play a key role in software deployment, providing high-level technical support, and ensuring smooth operations across the business. If you have a passion for IT, enjoy problem-solving, and want to make an impact in a dynamic team, this role is for you.

Desktop Support – Software Deployment Responsibilities

• Lead and manage the deployment of new desktops to R&D Lab teams
• Liaise with the lab team to deploy specialist laboratory software & connect to instruments, onto new windows 11 devices
• Provide first and second-line support to internal users, troubleshooting and resolving software-related issues.
• Assist with system upgrades, software installations, and system configurations.
• Ensure the smooth operation of desktop environments, collaborating with other IT teams for effective resolution of complex issues.
• Maintain documentation for software configurations, troubleshooting guides, and deployment processes.
• Support with the roll-out of 180 Laptops with Windows 11 built to R&D employees/Users
• Asset Management

Desktop Support – Software Deployment Requirements

• Proven experience in a desktop roll-out or software deployment expertise.
• Strong knowledge of desktop Windows 11, software installations, and troubleshooting.
• Ability to manage multiple priorities, work under pressure, and resolve issues efficiently.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Understanding of networks/device connectivity i.e. DHCP, Static IP, subnet mask, gateways

What’s in it for me?

• Competitive rate with opportunities for extension with a household brand.
• Mission critical project

If you are looking for a rewarding role with the chance to develop your skills and make an impact, apply now to begin your career with a leading organisation.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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