Lettings Assistant

Lettings Assistant – Student Accommodation - York - YO31

Temporary £13.50ph – immediate start

Leading student accommodation requires a friendly, proactive and highly organised Sales & Lettings Assistant to join the team and support the lettings journey to ensure the property is fully occupied.

If you love working with people, enjoy a fast‑paced environment and take pride in delivering outstanding service, we’d love to hear from you.

Duties

Support sales activity to maximise occupancy across all accommodation
Assist with marketing, digital channels and promotions to ensure high visibility.
Oversee smooth move‑in and move‑out processes, including inventories, safety checks and deposit handling.
Manage property listings and work with the Marketing Team to ensure accurate, high‑quality presentation.
Handle enquiries, issues and complaints with empathy and efficiency
Carry out periodic property inspections, identify maintenance needs and escalate repairs promptly.
Support students with day‑to‑day needs including bookings, payments and access to facilities.
Respond to incidents such as maintenance issues, outages or fire alarm evacuations, escalating when needed.
Maintain accurate records across all systems and ensure all resident information is kept up to date.
The ideal candidate:

Comfortable handling sales, payments and administrative processes.
Property or student accommodation experience would be a bonus but not essential
A genuinely friendly, personable nature and a passion for working with people.
Excellent communication skills and the confidence to build rapport with a wide range of individuals.
Resilience, adaptability and the ability to stay calm under pressure.
Competency with MS Office and confidence learning new systems.
Apply not for immediate consideration!

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