Support Administrator ? TOTEX Cluster

Salary from £29,033 + Up to 5% Bonus

Permanent, 40 hours Per Week

Located at York Depot

We have two exciting opportunities to join Northern Gas Networks (NGN) as a Support Administrator in our TOTEX Cluster Team. This is a key role where you will help ensure the smooth delivery of operations across our gas sites.

As part of the Planning Team, you will be responsible for coordinating a range of administrative tasks including job creation, statutory noticing, and project closure. Your work will directly contribute to the successful execution of our field activities, so attention to detail and a methodical approach are vital.

This role involves regular interaction with both internal teams and external stakeholders, so strong communication skills and a customer-focused mindset are essential. You will be expected to deliver a first-class service, helping to keep projects on track and ensuring compliance with relevant regulations.

In this role you will

Create projects in our SAP system based on design and commercial requirements

Manage and report NRSWA notifications via SAP/Insight

Coordinate with Planners to ensure timely customer notifications

Liaise daily with Site Managers to track progress and update the whereabouts report

Prepare project files (both digital and paper) for site teams

Monitor and refresh safe dig prints

Capture data for project e-packs (mains and services)

Issue NRSWA registration details post-project closure

General office administration to support the wider team

We are looking for

Strong administrative experience

Excellent communication skills – both written and verbal

Proficiency in Microsoft Excel and Word

Great time management and multitasking abilities

A keen eye for detail and a quality-first mindset

A collaborative, can-do attitude

Desirable: A full UK driving licence. Experience in the utilities sector, SAP/Insight knowledge, or familiarity with gas/NRSWA legislation.

Why join NGN?

Salary from £29,033 per annum

Up to 5% Bonus per annum

25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period

Occupational sick pay available after the first 2 calendar days of statutory sick pay

Generous stakeholder pension scheme, doubling your contribution, up to 10%

Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service

Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Ethnic Minority/Parents & Carers/ DisABILITY) to ensure we reflect and uplift the communities we serve.

Next Steps – Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place end of March. If you require any adjustments during the recruitment process, please contact our Recruitment Team at