Customer Service Leader

FT Customer Service Leader – Food Lion

Job Requisition: 473687

Location: 1095 Filbert Highway, York, SC (Store 02830 Front End 7237753)

Primary

Purpose:

To provide fast, easy, flexible, and friendly service to customers through meeting Food Lion customer service standards. The role assists the Customer Service Manager and Assistant Customer Service Manager in maintaining standards per the Front End Standard Practice Manual and maximizes sales through excellent customer service.

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure the workstation and front‑end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP Savings Center KIOSK is filled with paper and functioning properly.
• Perform the duties of a sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the duties of a customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, while on duty; maintain a neat and clean appearance in accordance with the Food Lion dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer‑based training (CBT) and training aid courses.
• Perform all other duties as assigned.

• High school graduate or equivalent (preferred).
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and the technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center roles.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

• Ability to use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time; frequently walk short distances.
• Handle various substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
• Use hands to frequently/continuously handle currency (paper and coin) and operate a variety of equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasional above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check , checks, invoices, and other written documents.
• Move empty bottles and containers from the front end to the back room (when applicable).

• Entry level

• Full‑time

• Other

• Retail

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law.