ServiceNow Program Manager

Must Have Technical/Functional Skills

Develop and maintain a Service Now roadmap aligned with business and technology needs

Provide technical guidance, best practices and architectural leadership for the Service Now engagement

Delivery Governance of programs

Client relationship management

Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Contribute to project strategy and deliverable planning

Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase

Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others

Good organizational and personal skills to communicate with business stakeholder

Strong communication, presentation and interpersonal skills

Strong analytical and problem-solving skills

Proactively propose alternate solutions to the customer as and when needed

Roles & Responsibilities

Manage delivery of Service Now programs, Client relationship management

Responsible for business development, people development, and project delivery governance

Mentor and guide other architects in the team

Generic Managerial Skills, If any

Strong communication, presentation and interpersonal skills

Strong analytical and problem-solving skills