Agent Management Analyst; R

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The Agent Management Analyst is responsible for overseeing the lifecycle of organizational agents to ensure they are designed, validated and operated in alignment with quality, security and governance standards. This role will lead agent testing and quality assurance efforts, ensuring functionality, safety, and reliability prior to production release.

The Agent Management Analyst enforces governance and compliance requirements, including policy adherence, auditability, and appropriate use of data and integrations. The work includes managing and approving agent integrations and connector usage to ensure secure and compliant access across systems. To support scale and consistency, you will establish standards that prevent redundant or overlapping agents and promote reuse of existing capabilities.

This role requires close collaboration with internal stakeholders to guide agent creation, support adoption, and ensure agents deliver consistent value across the organization.

• Own the end‑to‑end lifecycle of agents, including intake, development, deployment, maintenance, and retirement. Maintain centralized inventory and enforce publishing, versioning, and decommissioning controls.
• Coordinate agent validation and quality assurance activities, including safety, security, and functional testing.
• Ensure agents meet defined quality and readiness standards prior to enterprise rollout.
• Enforce governance and compliance requirements by applying sensitivity labels, data loss prevention policies, audit logging, and access controls.
• Ensure all agents adhere to enterprise security, privacy, and regulatory standards.
• Review, approve, and monitor agent integrations and connector usage.
• Partner with internal teams to ensure integrations are secure, compliant, and aligned with enterprise architecture standards.
• Maintain documentation for agent processes including intake criteria, testing requirements, approval workflows and release practices.
• Identify risks or issues affecting agent readiness and coordinate remediation by partnering with relevant stakeholders.
• Recommend process improvements to enhance agent quality, strengthen governance controls and increase operational efficiency.

• Bachelor's Degree in Technology, Computer Science, Information Security, or related discipline.
• Understanding of lifecycle management, governance practices and quality assurance principles.
• Familiarity with Microsoft Copilot Studio, Azure usage insights, and Microsoft 365 security controls.
• Experience in applying data loss prevention policies, sensitivity labels, and audit requirements.
• Ability to review integrations and connector usage for security, compliance and proper configuration.
• Experience with platform performance optimization and troubleshooting.
• Excellent analytical and problem‑solving skills, with the ability to think critically and strategically.
• Strong communication and collaboration skills with the ability to work effectively across functions and present ideas and recommendations clearly.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where…