Patient Access Assistant - York Part Time

Position: Patient Access Assistant I - York Part Time - Days
General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties:
Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes.

Also performs a variety of functions related to cashiering and insurance verification.

Shift

Part Time, Monday - Friday 5:30am - 12:00pm with weekend and on call rotation

Duties and Responsibilities

Essential Functions:

* Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.

* Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.

* Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.

* Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.

* Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.

* Makes bed assignments based on patient preference, condition and diagnosis.

* Receives payments from patients and issues receipts. Works with the patient while investigating over payments and researching other outstanding accounts for additional resource funding.

* Reconciles daily cash and verifies account balances.

* Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.

* Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.

* Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.

* Maintains the insurance master file and updates as necessary.

* Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.

* Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.

* Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.

* Works with the patient while investigating over payments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Common Expectations:

* Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.

* Prepares and maintains records of patient charges.

* Maintains department records, reports, files and census statistics as required.

* Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

* Participates in educational programs and inservice meetings.

* Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

* Provides outstanding service to all customers:
Proactively approach and greet all guests with a warm and personal greeting.

* Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

* High School Diploma or GED High School or G.E.D Required

Work Experience:

* Less than 1 year 3 - 6 months Required

Courses and Training:

* 6-8 week in-house registration procedures and medical terminology courses Upon Hire Required

Knowledge, Skills, and Abilities:

* Excellent communication and interpersonal skills

Benefits Offered:

* Comprehensive health benefits

* Flexible spending and health savings accounts

* Retirement savings plan

* Paid time off (PTO)

* Short-term disability

* Education assistance

* Financial education and support, including Daily Pay

* Wellness and Wellbeing programs

* Caregiver support via Wellthy

* Childcare referral service via Wellthy