Tourist Information Counselor

THE POSITION If you have a genuine enthusiasm for assisting travelers and equipping them with essential information for their adventures, the Pike County Welcome Center has an exciting opportunity for you. They are seeking a Tourist Information Counselor to become an integral part of their team. In this role, you will be instrumental in providing visitors with exceptional support, insightful guidance, and valuable resources that will significantly enhance their travel experiences.

Your ability to deliver accurate and helpful information, combined with your enjoyment of engaging with diverse individuals, makes this position an ideal fit. Do not miss the chance to contribute to the creation of memorable journeys for our guests—apply today and help shape their travel stories!

DESCRIPTION OF WORK In this position, you will be tasked with providing outstanding customer service to all stakeholders associated with the PennDOT Welcome Center. This includes serving the traveling public, collaborating with tourism industry partners, assisting internal customers, and liaising with employees and vendors. Your main responsibility will be to support travelers by offering vital information regarding their stay in Pennsylvania, such as directions and accommodation options, which will help promote and enhance tourism across the state.

Moreover, you will be instrumental in advancing PennDOT's tourism outreach efforts and strengthening industry partnerships through a variety of initiatives, including special programming, informational tours, travel shows, and other related events. You will also take on additional travel-support duties as directed by your supervisor or division manager. Effective and proactive communication will be essential to ensure the smooth operation of the Welcome Center Division.

You will be expected to maintain direct communication with the Tourist Information Supervisor to address any inquiries, concerns, or suggestions related to the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours/bi-weekly
• This position works a 6-week rotating schedule. Days and hours may vary from Sunday to Saturday. Temporary hours of operation are 9:00 AM to 5:30 PM.
• This position includes reporting to work during periods of inclement weather, unless directed otherwise, as part of PennDOT’s mission is to serve the traveling public.
• Telework:
  You will not have the option to telework in this position.
• Salary:
  In some cases, the starting salary may be non-negoti.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Pike County PennDOT Welcome Center: I-84, Exit 53.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front-facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front-facing public contact.
• High school diploma or equivalent.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed…