Customer Project Management

Fortune Brands Innovations, Inc. is an industry‑leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high‑performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Responsible for the end‑to‑end execution of Solar Innovations customer projects, from order acceptance through delivery and installation. This role serves as the primary operational point of contact for assigned projects, ensuring accuracy, schedule adherence, and a high level of customer satisfaction. The position collaborates cross‑functionally with Sales, Engineering, Operations, Production Planning, and Logistics to coordinate activities, resolve issues, and communicate project status and risks.

The role requires strong organizational and communication skills to manage multiple projects in a deadline‑driven environment while maintaining accurate documentation and supporting continuous process improvement.

This role will require the candidate to be onsite 3x per week (Tuesday, Wednesday, Thursday) at our Solar Innovations HQ at 31 Roberts Rd, Pine Grove, PA

• Own customer projects end to end, managing the process from signed quote through design, engineering, fabrication, delivery, and installation with a focus on accuracy, urgency, and on‑time execution.
• Serve as the primary operational point of contact for assigned projects, responding promptly to customer and sales inquiries and providing technical product and solution support.
• Partner cross‑functionally with Sales, Engineering, Operations, Production Planning, and Logistics to manage priorities, resolve issues, and ensure customer satisfaction.
• Review quotes, orders, drawings, and purchase orders for accuracy; prepare and manage change orders and maintain complete, accurate project documentation.
• Manage daily operational execution for each project, proactively tracking milestones and holding internal teams accountable to projected schedules and guidelines.
• Maintain and prioritize a task‑based workflow to ensure all deadlines, approvals, and deliverables are met.
• Actively manage order backlog and workload balance, communicating status, risks, and timing expectations to internal teams and customers.
• Support achievement of revenue forecasts through disciplined project planning, execution, and alignment with sales objectives.
• Drive schedule reliability and reduce delays that negatively impact customer experience and revenue flow.
• Coordinate and communicate delivery requirements and customer‑ready dates to enable successful logistics and installation execution.
• Maintain accurate and timely CRM records, ensuring customer data, communications, and project updates are fully documented.
• Track and achieve defined performance goals related to calls, approvals, submittals, expected revenue, and order retention.
• Identify and implement process improvement opportunities that increase efficiency, accuracy, and overall customer experience.

• Previous experience in Sales or Customer Service Role (specifically in a customer‑facing capacity) required
• Experience in a deadline‑oriented environment, with ability to handle changing priorities
• Strong organizational skills required to manage potential for large volume of…