Customer Service Associate

Join to apply for the Customer Service Associate role at Walgreens

Base pay range: $15.10/hr - $17.50/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on the assigned cash register and provide customers with courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience.
• Model and share customer service best practices with all team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items for sale, trade‑ups, and companion items.
• Collect cash, distribute change, process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean, well merchandised, and maintain inventory records.
• Check in and price merchandise as required or directed by store manager or shift leader.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Construct and maintain displays, including promotional, seasonal, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items and product placement as specified by policies and procedures; perform stock rotation using first‑in, first‑out method.
• Have working knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive selling of promotional photo products.
• Assume web pick‑up responsibilities (monitor orders, pick items, deliver orders to customers as they arrive at store).
• Assist with exterior and interior maintenance to ensure clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer fluency in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

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Salary Range: $15.1 - $17.5 / Hourly