Guest Service Supervisor

Join us to apply for the Guest Service Supervisor role at Troon

Position Overview:

The Guest Services Supervisor will be responsible for overseeing the Bag Drop, Practice Facilities, and Cart Barn areas at Yorba Linda Country Club. This full-time, outdoor position requires strong leadership, excellent guest service skills, and a proactive attitude to ensure a positive experience for all members and guests. The Supervisor will work closely with the team to manage daily operations, maintain high standards, and create a welcoming environment.

Key Responsibilities:

• Supervision & Leadership:
  Supervise and support Guest Services staff (Bag Drop attendants, Cart Barn attendants, and Practice Facility staff).
• Ensure all areas are properly staffed and staff members are trained to provide outstanding service to members and guests.
• Provide daily leadership and support to staff, ensuring they are prepared for their shifts and know their roles and responsibilities.
• Lead by example to maintain a high standard of service, professionalism, and appearance.
• Guest Service & Communication:
  Greet and assist members and guests in a friendly and professional manner, creating a welcoming atmosphere.
• Address guest inquiries, issues, or concerns in a timely and efficient manner, ensuring satisfaction and resolution.
• Maintain regular communication with the management team to provide updates on guest experiences and any issues that arise.
• Operations Management:
  Oversee the daily operations of the Bag Drop, ensuring clubs and equipment are properly handled, cleaned, and delivered.
• Manage the Cart Barn, ensuring carts are in good working condition, well-stocked, and promptly available for members and guests.
• Maintain the Practice Facilities, ensuring they are well-organized, clean, and fully stocked with the necessary equipment.
• Staff Development & Training:
  Train and develop new staff members in guest service best practices, safety protocols, and daily operations.
• Conduct regular performance reviews, providing feedback and encouraging professional growth for team members.
• Operational Efficiency:
  Monitor and ensure the efficient flow of activities at the Bag Drop, Practice Facilities, and Cart Barn, minimizing delays or interruptions.
• Assist with managing inventory for carts, golf clubs, and other equipment in the facilities.
• Ensure that all areas are cleaned and maintained to high standards.
• Safety & Compliance:
  Ensure all health and safety standards are met for staff and guests, including safety procedures related to golf carts, club handling, and practice areas.
• Enforce all club policies and procedures to maintain a safe and enjoyable experience for all members and guests.

Qualifications:

• Experience:
  
  Previous experience in a guest services, operations, or supervisory role in a hospitality or country club setting is preferred.
• Familiarity with golf operations, including Bag Drop, Practice Facilities, and Cart Barn management, is a plus.
• Skills:
  
  Excellent communication and interpersonal skills, with the ability to connect with members and guests in a professional and courteous manner.
• Strong leadership skills, with the ability to motivate and manage a team.
• Problem-solving skills, with the ability to resolve guest concerns efficiently and effectively.
• Organizational skills and attention to detail.
• Physical Requirements:
  
  Ability to work outdoors in various weather conditions.
• Must be able to lift, carry, or move equipment up to 25-50 pounds (e.g., golf bags, carts).
• Comfortable working on your feet for extended periods of time.

Schedule:

• Full-time, Tuesday through Saturday, 7:00 AM – 3:30 PM.
• Occasional weekends or holidays may be required based on club events or peak seasons.

Compensation & Benefits:

• Competitive salary based on experience.
• Benefits package including health insurance, paid time off, retirement plan, etc.
• Employee discounts and access to club amenities.
• Pay: $19.50-$20.50 per hour.

Troon is an equal opportunities employer and welcomes applications from diverse candidates.