Dispatcher, Transportation

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail‑served landfill in Ohio. IWS is committed to delivering high‑quality waste, recycling and environmental services while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

The Dispatcher coordinates and manages daily waste collection operations, ensuring efficient route execution and timely customer service. This role serves as the central communication hub between drivers, supervisors and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Dispatcher is also responsible for promoting and monitoring employee safety and taking proactive steps to identify, evaluate and remove safety hazards.

The successful candidate must have experience managing both themselves and others. This is a self‑directed role that requires establishing and documenting procedures for live dispatching.

• Establish and maintain a positive relationship with all Drivers as well as other colleagues at our depots and transfer stations.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs, and enter service tickets into the company database.
• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow‑up.
• Prepare and deliver regular reports to Senior Management.
• Field calls from customer service and handle appropriately.
• Handle service calls not performed on a specific site address by speaking with the driver.
• Monitor dispatch mailbox and handle requests appropriately.
• Monitor system for missed pick‑ups and disposition them within 60 minutes.
• Monitor system for driver progress, comments, skips, extras.
• Conduct employee check‑in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
• Reschedule any customers that were blocked.
• Tag any extra pick‑ups in the system, follow‑up with exceptions, stop services, missed stops, on‑call work orders and review pictures.
• Close out outstanding tickets in the system.
• Act on loaded truck list from end of day.
• Monitor the call out line and adjust route and scheduling as necessary.
• Coordinate with other sites for equipment when necessary.
• Monitor and manage idle time.
• Ensure accurate geocoding of stops.
• Manage tablet inventory and ensure tablet use consistently across all routes.
• Timely and accurate service alert notifications to customers.
• Optimize driver assignments to maximize efficiency and minimize overtime.
• Work with route optimization team and drivers to make routes more efficient.
• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

• 3+ years of Dispatching experience.
• Excellent written and verbal communication skills.
• Ability to remain calm and focused under pressure.
• Strong organization and time management skills.
• Demonstrated ability to work independently.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.
• Defensive Driving (Knowledge of Smith System).
• Basic understanding of vehicle operations and limitations.
• Possibly required occasional field visits to…