Residential Children’s Case Manager

Overview

JOB CLASSIFICATION:
Regular/Full-time/Flexible/Non-Exempt

LOCATION:

This opportunity is based out of the Yonkers office located in Southern Westchester County

The Residential Children’s Case Manager will provide direct case management, advocacy, and supportive services to children and their non-offending caregivers residing in MSP’s shelter. This role focuses on ensuring the safety, stability, and healthy development of children who have experienced or witnessed domestic violence. Working closely with Residential Advocates and other Family Services staff, the Case Manager will address children’s practical, social-emotional, and educational needs, while strengthening parent-child bonds and promoting trauma-informed care.

• Identify and implement approaches, trainings or tools needed for infusion of our guiding principles
• Ensure that MSP’s mission and guiding principles remain at the forefront of our work and are reflected in all internal and external activities

• Conduct intake and assessments for children entering shelter, identifying immediate safety, developmental, and emotional needs.
• Provide case management, referrals, and advocacy to support children’s access to healthcare, counseling, childcare, after school programs, summer camps, and educational services.
• Partner with caregivers to develop individualized service plans that address children’s developmental milestones, trauma impacts, and family goals.
• Facilitate age-appropriate groups, structured activities, and supportive programming within the residential setting.
• Collaborate with schools, pediatricians, mental health providers, and community partners to ensure continuity of care and advocate for children’s educational rights.
• Support families navigating public benefits, crime victim compensation, and other resources to meet children’s needs.
• Maintain accurate, confidential case records in Apricot and other required systems; ensure compliance with OVS/VOCA and agency reporting requirements.
• Participate in weekly case review meetings with residential and family services teams to coordinate holistic support.
• Assist with crisis intervention and safety planning for families in shelter.
• Support transition planning when families are preparing to move from shelter to permanent housing.
• Engage in community outreach, trainings, and coalitions related to children’s trauma and domestic violence as assigned.
• Other duties as assigned by supervisor.

• Bachelor’s degree required;
  Master’s in Social Work, Counseling, or related field preferred.
• Minimum of two years’ experience working with children and families, preferably in domestic violence, residential, or child welfare settings.
• Knowledge of trauma-informed care, child development, and the impact of exposure to domestic violence.
• Strong advocacy skills and ability to navigate complex systems (schools, benefits, healthcare, child protective services).
• Bi-lingual in English/Spanish strongly preferred; additional languages valued.
• Strong written and oral communication skills, with proficiency in Microsoft Office and case management databases (e.g., Apricot).
• Ability to manage crises with empathy, sound judgment, and diplomacy.
• Demonstrated commitment to anti-oppression principles and equitable service delivery.
• Valid driver’s license and reliable, insured transportation required.

At MSP, we strongly believe that integrating a world-changing approach into all areas of our work is essential to ending domestic violence and human trafficking. Our dynamic and diverse team of compassionate advocates is working to create a world in which every individual has the basic human right to be free from gender-based violence and to engage in relationships that embrace the principles of respect, equality, and safety.

MSP is a 501(c)(3) nonprofit organization, responding to domestic violence and human trafficking in Westchester County, New York, by providing multi-lingual, trauma-informed legal and supportive services. We bolster our work with clients by engaging in extensive outreach and community education, strengthening the systemic…