Retail Cosmetics Sales Counter Manager - Lancome, Cross

Job Overview

Macy’s is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years. As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

• Start the day energized, setting the tone with a positive example and ensuring the counter is polished, organized, and ready to welcome customers.
• Lead from the floor by welcoming customers with genuine hospitality and building lasting relationships.
• Maintain a shoppable space with clean testers, current signage, and brand‑aligned displays.
• Coach the team to finish strong by sharing loyalty benefits, ensuring customers leave satisfied, and closing each interaction with a sincere thank‑you.
• Model collaboration and care so the team can better serve customers and the community.
• Continuously improve performance, meet sales goals, and learn from peers to achieve store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive client development through outreach and follow‑up.
• Review and analyze sales performance and implement strategies to grow the business.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Show flexibility, sound judgment, and a passion for the beauty industry.
• Have 3–5 years of relevant retail, beauty, or leadership experience.
• Be available for days, evenings, weekends, and holidays with reliable attendance.
• Communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules in English.

• Talk, lift, move, stand, and reach, including limbs and hands.
• Stand for at least two consecutive hours and lift at least 25 lbs.
• Perform stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Have clear vision, color vision, depth perception, and focus adjustment.
• Use computers and technology, including handheld equipment and cash registers, to process transactions.

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and 401(k) match.
• Paid time off, eight paid holidays, and continuous learning opportunities.
• Performance‑based incentives and annual merit review.
• Employee Assistance Program providing mental health counseling and legal/financial advice.
• Merchandise discounts and contributions to a community through volunteer opportunities.

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing online experiences, or contributing to iconic events, we offer unique opportunities to be part of memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This position may be eligible for performance‑based incentives and bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance, PTO accruals, holidays, and more. Additional benefit details are available at