Retail Cosmetics Sales Associate - Clinique, Cross County - Flex; TEMP

Overview

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. You are a product educator and beauty enthusiast who specializes in making customers feel beautiful and confident. You build a client base and nurture strong client relationships to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone.

You will provide customer consultations, including applying makeup and products.

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and participate in volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance based on customer wants, features, and choices.
• Build relationships by introducing customers to beauty products and identifying needs.
• Demonstrate product use by applying products on the customer.
• Keep proper display, organization, storage and restocking of inventory.
• Use our clientele program to connect with customers, meet sales goals, inform about promotions and product launches, and enroll customers in the rewards program.
• Participate in pre-selling and sales-boosting events to increase sales and reach personal targets.
• Stay current with training through Macy's educational resources, including Vendor trainings and virtual trainings as requested.
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors.
• Use point of sale technology to assist in selling and fulfilling customer orders.
• Follow hygiene standards and asset protection control and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

• Product Knowledge: Understanding of beauty products and ability to guide customers based on wants and features.
• Communication: Comfortable communicating with customers virtually, by phone, and in person.
• Sales: Ability to build relationships, achieve sales goals, and participate in events.
• Technology: Use POS technology to assist in selling and fulfilling orders.
• Continuous Learning: Self-driven to stay current with Macy's beauty knowledge and trends.
• Makeup Application: Show and teach makeup application to customers.
• Subject Matter Expertise: Proficiency in vendor lines and beauty trends.
• Interpersonal
  
  Skills:
  
  Excellent teamwork and communication across departments.
• Collaboration: Partner with the total Beauty team to drive sales and customer experience.

• Passionate and business-minded with a drive to succeed in a performance-based setting.
• Able to resolve customer problems constructively and forward-looking.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Able to work a flexible schedule including evenings and weekends.
• Enthusiasm for the beauty industry and outstanding customer care.
• Flexible with sound judgment in ambiguous situations.
• Flexible availability including days, evenings, weekends and holidays, with dependable attendance and punctuality.
• At least 1 year of customer service or selling experience required.
• Previous cosmetic or fragrance sales experience is a plus.

• This position requires lifting, constant movement, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying on-trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer…