Development Operations Manager

Responsibilities

• Manage day-to-day operations.
• Assist the Development Director in all aspects of the Development Department, including creating and implementing policies and procedures, and ensuring that best practices are followed and that all annual revenue goals are met.
• Supervise Development staff. Work with the Director of Development and HR Manager to hire and train staff as needed.
• Manage external consultants to the Development office; evaluate the effectiveness of those consultants, and recommend changes where necessary.
• Oversee office technology management and end-user training and support, working in conjunction with the outsourced technical support teams.
• Oversee the maintenance of all office equipment and maintain a safe and clean office.
• Ensure that the values and vision of the Province are reflected in the personal interactions among the Development staff and other Provincial departments, volunteers and donors.
• Work closely with the Director of Development and other staff to develop fundraising strategies and integrate with Province-wide initiatives.
• Keep the Province’s fundraising efforts current, including using innovative major gifts and planned giving techniques, and participating in online fundraising seminars.
• Manage donor databases and work with team to create focused mailing lists.
• Supervise planning of special fundraising events with assistance of Event team.
• Work closely with Province Ministries to ensure that potential donors are aligned with programs and to report on the interests of potential donors in support of new programs.
• Facilitate online giving, QGiv, and credit card processing.
• Oversee the daily operation of the Raiser’s Edge database. Interpret data and formulate strategies for future fundraising efforts.
• Supervise the production of acknowledgement letters using Raiser’s Edge and mail merge functions. Ensure accuracy and timely distribution of donor acknowledgements.
• Provide excellent customer service, anticipating and exceeding the needs of our donors.
• Directly and through supervision of staff, maintain the highest level of stewardship to the Provincial Council and donors.
• Serve as a member of the Communications Committee, overseeing the production of all printed matters that come from the Development office.
• Interface with the outsourced direct mail firm to oversee all direct mail appeals. Collaborate with printing and mail fulfillment vendors, the Director of Development, Director of Communications and the service vendors on language, customization and content of mail appeals.
• Manage departmental expenses and the ongoing reporting of income against goals. Monitor expenses and assist with budgetary preparations as directed by the Development Director.
• Serve as the liaison between Development and central accounting.
• Meet regularly with the Provincial Council, or its delegate, and the Finance Team and committees of the Province.
• Other duties as assigned.

• 3-8 years experience in development operations office.
• Bachelor’s degree is preferred but not necessary.
• Demonstrated computer proficiency in Raiser’s Edge, MS Word, Excel and QGiv.
• Must be able to work in both a collaborative team setting and work independently on specific time-sensitive projects.
• Must possess good customer service and relations skills for interacting with donors and prospects on the telephone or in person.
• Demonstrated supervisory experience.
• Must be able to learn and adapt to the particular fundraising style associated with religious-based organizations and with the Capuchin Franciscans in particular.
• Proficiency in English required – excellent written and oral skills are essential in this position.

Salary: $80,000-$90,000 depending on experience

Benefits:
Health insurance, Disability, PFL, PTO