Manager Medication Access; JR

Introduction

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The Medication Access Manager leads initiatives dedicated to ensuring continuity of medication access and optimizing pharmacy-related processes for both inpatient and outpatient care. This role is responsible for overseeing daily operations, guiding strategic initiatives to reduce avoidable readmissions, and enhancing patient engagement and medication adherence – particularly for high-risk populations.

The Medication Access Manager serves as a key liaison between pharmacy services, clinical teams, and external partners, driving performance, quality improvement, and compliance across medication access workflows. This individual will also contribute to policy development, staff training, and cross-functional collaboration to support institutional goals.

• Supervise and mentor a team of Pharmacy Specialists, providing guidance, performance feedback, and professional development.
• Monitor workload distribution, productivity metrics, and service quality to ensure efficient and patient-centered operations.
• Lead departmental initiatives focused on improving medication access, care transitions, and readmission prevention.
• Develop and implement standard operating procedures and best practices for outpatient medication coordination.
• Prioritizes customer service by consistently demonstrating professionalism, empathy, and respect in interactions with patients, visitors, and colleagues. Serves as a knowledgeable resource on Montefiore services, ensuring timely and effective communication of patient concerns to appropriate stakeholders.
• Utilizes established clinical criteria to identify patients at elevated risk for hospitalization and ensures timely access to essential medications, contributing to improved health outcomes and reduced readmission rates.
• Performs detailed reviews of home medication lists through patient interviews and direct engagement with outpatient pharmacies to ensure accuracy and continuity of care.
• Maintains detailed records of patients whose discharge medications are billed to Montefiore, tracking associated 30-day readmission rates to inform cost-containment and quality improvement strategies.
• Leads efforts to identify and eliminate obstacles to prescription fulfillment by coordinating with community pharmacies, patient assistance programs, third‑party payers, and internal care teams including case managers, social workers, nurses, and physicians.
• Engages patients in meaningful dialogue to uncover and address any additional barriers to medication access, ensuring a holistic approach to care.
• Oversees the implementation of bedside medication delivery programs where applicable, enhancing patient convenience and adherence.
• Partner with interdisciplinary teams – including pharmacy, nursing, case management, and social work – to identify and resolve systemic barriers to medication access.
• Identifies opportunities for process enhancement and delivers targeted in‑services to interdisciplinary teams including case managers, social workers, pharmacy, nursing, and medical staff.
• Represent the department in cross‑functional meetings and committees focused on care transitions, health equity, and patient outcomes.
• Collaborate with external stakeholders such as community pharmacies, third‑party payers, and patient assistance programs to streamline prescription fulfillment.
• Oversee the completion of prior authorizations, insurance verifications, and enrollment in patient assistance programs.
• Actively participates in departmental meetings and quality improvement projects as assigned, supporting Montefiore’s strategic goals and patient care standards.
• Maintains comprehensive records of all clinical interventions, adverse drug events, and medication errors to support transparency, accountability, and regulatory compliance.
• Ensure timely and accurate documentation of patient interactions, interventions, adverse drug events, and medication errors.
• Analyze trends in medication…