Patient Access Specialist per diem

Job Summary

The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre‑registration and registration functions, verifying insurance and benefits, collecting payments, and maintaining accurate patient records. It requires strong communication skills, attention to detail, and the ability to work in a fast‑paced environment while meeting productivity and quality standards.

• Perform registration and pre‑registration functions across multiple service lines using the EPIC system.
• Interview patients and/or their representatives to gather and accurately enter demographic information.
• Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards.
• Collect, scan and process required documentation, including legal IDs, insurance cards, consent forms, third‑party liability documents and advance care plans.
• Verify insurance benefits electronically and/or by phone to determine participating/non‑participating status and specific service benefits.
• Collect co‑payments and other patients' financial obligations at the time of service.
• Resolve patient checklists and work queue encounters to support smooth patient care.
• Complete account preparations for future visits.
• Receive and triage heavy incoming call volume and respond professionally.
• Provide cross‑coverage across multiple functional areas within the department, adapting to daily changes in work assignments.
• Perform other Patient Access functions as appropriate.

• High School Diploma or equivalent G.E.D. required;
  Associate’s degree preferred.
• 0–1 year’s experience in admitting, ambulatory care, or outpatient registration setting.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to multi‑task in a high‑paced environment.
• Strong computer skills, with proficiency in office automated tools (e‑mail, Outlook, and data entry).
• Effective communicator with all levels of staff, patients and customers.
• Ability to respond positively to fluctuations in patient flow.
• Able to triage calls and respond professionally to fluctuations in call volume.

• Working knowledge of medical terminology.
• Self‑directed, motivated, and resourceful.
• Demonstrates initiative.
• Working knowledge of MS Office Suite applications:
  Word, Excel, Outlook.
• Bilingual a plus.

• Sitting for prolonged periods of time at a patient‑facing workstation.

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Yonkers, NY

Part‑time, Per Diem