Complaint Officer

Overview

We’re proud that our customers are at the heart of all we do. One of our top priorities is hearing what they have to say, investigating incidents, learning what we can do better, and making amends when we may not get something quite right. That’s where you come in.

We’re looking for a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case, and reaching a fair outcome.

• Speak confidently with customers, stakeholders, and colleagues at all levels.
• Investigate complaints and find creative solutions.
• Ensure customers remain in the loop throughout the process.
• Act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey.
• Help continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better.

If this sounds like the opportunity you’ve been looking for and you want to join a team as customer‑focused and dynamic as you, we'd love to hear from you!

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early, so be sure to apply today so you don’t miss out!