Direct Debit Administrator

Overview

Are you good with figures and comfortable with speaking to customers over the phone to deliver an excellent customer experience? We’re looking for a Direct Debit Administrator to join our friendly and hardworking team in Yeovil.

In this role you’ll be proactive at responding to customer queries, mostly over the phone, so you’ll need to be a confident communicator. You’ll be setting up, amending or cancelling direct debits, and you’ll need to be confident to calculate the required payments.

You’ll deal with both internal and external customers and a positive can do attitude is a must for this busy working environment.

If you thrive in a fast-paced environment, are a good communicator and enjoy figures, take a look at the job description and we’d love to hear from you.

• Respond to customer queries (mostly over the phone) and provide proactive support.
• Set up, amend or cancel direct debits as required.
• Calculate required payments accurately.
• Interact with internal and external customers with a positive, can-do attitude in a busy environment.

• Strong numerical skills and comfort with figures.
• Confident communicator with excellent phone manner.
• Ability to work in a fast-paced environment and handle multiple tasks.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Non-profit Organizations

Location:

Yeovil, England, United Kingdom