Client Support Executive

Based in Yeovil my client is an energetic team of dynamic, and passionate individuals with an eye for detail dedicated to redefining the landscape of ecommerce and retail packaging.

Full Time 8-5 M-F £28k- £30k PA 23 days holiday plus Bank holidays Free Parking Pension Paid Lunch

70% will be admin and Customer service

30% supporting with accounts

As a Client Support Executive, you will be supporting the Sales Director by helping with time and daily management, scheduling of customer and prospect meetings, correspondence, and note‑taking. Answering any questions and queries in person, over the phone, or online in a professional and customer centric manner, with strong negotiation skills. You will work alongside the Sales Director to coordinate customer and new business appointments.

Support follow‑up on quotations and prospects in a timely manner to maximise conversion rates and have a 'customer first' attitude and approach to working.

• Support the Sales Director with time and daily management, scheduling of customer and prospect meetings, correspondence, and note‑taking.
• Answer questions and queries in person, over the phone, or online in a professional and customer‑centric manner, with strong negotiation skills.
• Coordinate customer and new business appointments.
• Follow up on quotations and prospects in a timely manner to maximise conversion rates and demonstrate a 'customer first' attitude and approach.
• Monitor emails, diary management and prepare communications on behalf of the Sales Director.
• Organise travel and itineraries as required.
• Resolve customer queries in a manner which maximises customer satisfaction.
• Process sales orders using systems, raise purchase orders to suppliers, set up codes for products and obtain quotes from suppliers.
• Mark up quotes and send back to customers; upon conversion and order placement, set them up on the system as a customer.
• Maintain databases and filing systems.
• Provide support and comprehensive product information to customers as required.
• Update and maintain the order system to track orders and customer queries effectively.
• Manage administrative tasks, from running errands to reminding the Director of important tasks and deadlines.
• Ensure all relevant ERP and CRM system records are maintained to a good standard.

• A warm and friendly tone and personality that will improve customer relationships
• Query management
• Objection handling
• Sales process knowledge

Use of Microsoft 365 Business Central, Smartsheet, Linked In, Google Sheets and Excel

• Is willing to put team goals above personal goals
• Conveys a sense of urgency by taking action and being proactive as required
• Shows high level of confidence, positivity and tenacity
• Resilience by reacting positively to any obstacles is essential