Customer Service Officer

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This Customer Service role combines face‑to‑face customer contact with telephony and online digital support. The Customer Service team provides the first point of contact for residents of Somerset wishing to contact Somerset Council. Customer Service Officers are required to effortlessly provide quality advice, guidance and support to every customer with an increased digital focus towards helping customers self‑serve using online solutions.

This is an office‑based position based in Yeovil supporting customers who choose to visit our offices or contact us by telephone for help. Office working will be at our office at Brympton Way and the Customer Service point (CSP) inside Yeovil Library.

37 hours per week, Monday to Friday.

Our telephone lines are open 8:30 – 5:00 pm, so working patterns will be within these hours.

This is a temporary contract for approximately 12 weeks.

This is a busy and highly rewarding role, handling high‑volume customer enquiries.

You will be providing front‑door support, meaning you will be the first point of contact for customers needing advice and assistance about any service provided by Somerset Council including Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing Adult Social Care, Children’s Services, and more.

• Excellent customer‑service skills including listening, empathy, understanding, and kindness.
• Excellent all‑round communication skills, including strong interpersonal skills for face‑to‑face interaction and telephony.
• Confidence, resilience, and professionalism to handle high‑volume, sensitive, and sometimes emotive interactions.
• Good computer skills and confidence to learn new systems and use multiple technologies.
• Enthusiasm to learn about our services, a positive and calm way of working, and a problem‑solving mindset.

Entry level

Contract

Customer Service

Administrative and Support Services