Senior Customer Support Management Professional

Grinder

Senior Customer Support Management Professional

Introduction

Acorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and have opportunities for a Senior Customer Support Management Professional to work on a full-time basis starting as soon as possible.

Location:

Yeovil (Hybrid: typically 3 days on-site, 2 remote; more on site during on boarding)

Key Duties:

Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
Operational & Supply Chain Interaction
Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
Support sourcing/procurement-related coordination as required.
Process & Continuous Improvement
Identify gaps in current customer support processes and recommend or implement improvements.
Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
Programme Leadership & Reporting
Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
Support transformation project reporting, tracking, and governance activity.
Provide timely and accurate updates to the Senior Project Manager and leadership teams.

Requirements:

* Degree in Business Administration, Supply Chain, Engineering, or a related field.

* Aerospace or industrial sector experience (preferred but not required).

* Background or exposure to procurement, supply chain, or sourcing (highly desirable).

* Strong decision making and problem-solving skills.

* High emotional intelligence and strong communication skills.

* Passion for exceptional customer service and continuous improvement.

What We Offer:

Pay £24-£30 per hour depending on experience

Monday to Thursday (9:00-16:00)
Friday (9:00-16:00)

Standard 37 hour work week

Interested?

Apply now to join as a Grinder in Yeovil, Somerset, or call Stacie at Acorn by Synergie for more information.

Acorn by Synergie acts as an employment business for the supply of temporary workers