IT Support Specialist III

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.

You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy.

Function: Information Technology

Job Summary:

The IT Support Specialist III is responsible for a wide range of IT Support to encl users and other IT Support Specialists for hardware, software, and peripherals. The role resolves encl-user issues by providing general user support environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services.

IT Support uses sophisticated/complex tools and techniques and partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

• Support users/user groups on all aspects of user-reported problems, including software, hardware, and peripheral equipment. This level of support requires SMEs (Subject Matter Experts on different applications).
• Review and proofread technical documentation for troubleshooting and training purposes. Train and educate team members in troubleshooting and support procedures.
• Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.
• Deliver support to the user community for maximizing PC potential through second tier help desk support and providing encl-user training and support for all Microsoft applications.
• Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, computer image, software packages, backup systems, and disaster recovery processes (including digital and analog communication equipment).
• Lead teams and small projects with minimal supervision and guidance. Participate in the planning and execution of team projects.
• Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees.
• Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets.
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx);
  Sarbanes Oxley/SOX;
  Data backup, recovery, and classification;
  Information Technology Asset Management (ITAM).

• Education:
  
  BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred.
• Years of experience: 4 or more years of related…