Team Leader, Retail

Customers often come in for one thing and leave with a full trolley, all thanks to our passionate leaders who guide their teams, keep the store running smoothly, and create a welcoming atmosphere for every shopper.

• Lead the way, every day:
  Work side‑by‑side with your management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
• Support that sticks:
  Whether it’s welcoming new starters or coaching seasoned colleagues, you’ll be the go‑to for guidance, training, and building skills that last.
• Customers come first (and come back):
  Help create those brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
• Keep the standards high, and the store looking sharp:
  From merchandising magic to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
• Make space for success:
  Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.

Have experience supervising others in a fast‑paced retail or hospitality environment.

Be confident supporting colleagues and leading by example on the shop floor.

• Ability to prioritise and organise daily tasks effectively
• A strong focus on delivering great customer service
• Clear and confident communication with both customers and colleagues
• Ability to guide and support others to meet store standards and targets

• £30,887 FTE
• 44 hours per week

• Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  
  • Discounts UK wide on retail, leisure, hospitality venues
  
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  
  • Low cost voluntary insured health cash plans and cancer cover

Ready to step up and make an impact? Apply now and see why so many of our colleagues say, "I only came in for one thing… but I came out with a career."