Customer Service Advisor

Element Recruitment are partnering with a fast-growing organisation in Bristol on a fantastic opportunity has for a proactive and detail-oriented Customer Service Executive to join their team.

You will take full responsibility for the efficient and effective administration of selected existing and prospective customer accounts. The position requires a highly organised individual who thrives on delivering exceptional customer service and maintaining strong client relationships.

• Processing and acknowledging customer orders within tight deadlines
• Managing customer queries and resolving issues promptly
• Communicating lead times, order updates, and delays in a timely manner
• Handling complaints, coordinating investigations, and ensuring responses are delivered within agreed time frames
• Maintaining accurate digital and physical records for audit compliance
• Offering alternative product solutions where appropriate
• Organising regular account review meetings with customers
• Ensuring all CRM records are accurate and up to date
• Working cross-functionally to ensure customer expectations are consistently met

• Previous experience in a customer service or office-based role
• Strong communication and interpersonal skills
• Highly organised with excellent planning ability
• Comfortable working under pressure and to strict response times
• Proactive, solution-focused, and customer-driven
• Able to work both independently and as part of a team
• High attention to detail and strong problem-solving skills

If you are a driven Customer Service professional looking for your next challenge, we would love to hear from you.