Customer Accounts Administrator

Location: Chipping Sodbury

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The UK Shared Service Centre (SSC) works alongside the business providing administrative support    Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero    We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions.

Elevate your life with our family-friendly policies prioritising wellbeing.

Our Chipping Sodbury office is close proximity to yate the market town boasts many attractions. Our offices are nestled Chipping Sodbury, nestled within Yate in the heart of rural surroundings, provides an idyllic setting for a workspace. Its proximity to both the M4 and M5 ensures easy connectivity and convenience. This blend of tranquility and accessibility makes it an excellent choice for any working environment with free parking and onsite cafe

Join a high-performing Shared Service Centre that plays a critical role in ensuring the accuracy and integrity of the company’s monthly management reporting. A culture of continuous improvement, collaboration, and professional growth is deeply embedded. With hybrid working, free on-site parking, and a strong commitment to work-life balance, this is an excellent opportunity for long-term career development.

The Heidelberg Materials Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.

The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
** Key accountabilities
*** Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
* Processing all transactional activities through the relevant workflow tool.
* Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
* Ensuring effective escalation for non-standard requests or issues.
* Accurately working within agreed SLA’s on a right first time basis.
* To work with high levels of integrity and confidentiality
* Keeping appropriate records to enable correct reporting.
* Embrace department and wider SSC initiatives and personal development.
* Working as part of a team to work towards targets.
* Positively support a team and department in change and innovation.
* Any other task requested by your team lead or any SSC senior manager.
** Requirements
* ** Excellent interpersonal skills – with the drive and flexibility to support others.
* Basic Microsoft Office (excel).
* Excellent data entry skills.
* Excellent written and oral communication skills.
** Additional
* ** Study Support for AAT, CIMA and CICM
* Full training given
** What’s on Offer
***
* Location:

Chipping Sodbury
**** Full Time
***
* Working Hours:

36.25 hrs
**** Contract Type:
Perm
**** Salary:
Up to £24,500pa (Based on experience)
** At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
** Rewards & Benefits
** We’re proud to be recognised as an Employer of Choice, with accreditations including:
* ** Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member**
* ** Competitive Package:
** Salary, bonus incentives, generous pension, and life assurance
* ** Work-Life Balance:
** 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans
* ** Family-Friendly Policies:
** Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
* ** Inclusive Culture:
** Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
* ** Wellbeing & Development:
** Employee Assistance…