Administrative Assistant

How You'll Make a Difference

Working with the out of hours Emergency Duty Team (EDT), you will provide administrative support to a small team of social care practitioners who cover South Gloucestershire, Bath and Northeast Somerset, Bristol and North Somerset.

• It will be your responsibility to maintain clients’ records, complete statistical records and data returns on spreadsheets and maintain the EDT staff rota and records for the EDT pool cars.
• You will accurately record and assist in the monitoring and maintaining of budgets and financial information.
• When required, you will be asked to act as a call handler. This will mean taking calls from members of the public, the police and other agencies, collating information to pass on to an EDT Officer.
• Liaising with local providers, you will identify available resources (by contacting foster carers, care homes, B&B’s and kennels if families have pets), to check for availability, and then passing back to a Social Worker to arrange accommodation.

• We require you to hold either an NVQ 2 or 3 GCSE’s grades C/4 or above or have an equivalent qualification or relevant experience in office administration.
• It is essential that you can communicate effectively with customers, professionals and partnership agencies using a variety of media such as email, phone and face to face etc.
• Given the elements of the role, you will have great IT skills and know its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems.
• Ideally, you will have previous experience of dealing with challenging calls from members of the public and families who are looking for out of hours support.

• This role is for a limited term ending 31st July 2026.
• All hours worked will be based at our Badminton Road office.
• The role works to a four-week rolling rota, working weekends.
• On average, you will be working 16 hours per week, salary is pro‑rated to hours worked.

Weeks 1 and 3:
Saturday 08.45 pm – 17.15 pm, Sunday 08.45 am – 17.15 pm

Weeks 2 and 4:
Saturday 16.45 pm – 01.15 am, Sunday 16.45 pm – 01.15 am

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We invest in the careers of our people and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long‑term difference in their work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
• We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

To view the full job description, please click this link:
Administrative Assistant EDT - Job Description