Service Manager

Overview

Job Title: Baker

Department: Bakery

FLSA: Non-Exempt

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager.

Positions that Report to you: Apprentice Baker, Bakery Designer, Wrapper, Fryer

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Prepares make up, bakes, and fries all department products as needed.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Invoices and puts away product as instructed by the department manager.
• Anticipates product needs, not only for the current day but subsequent days.
• Inspects incoming products quality and quantity, e.g. mispicks.
• Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
• Checks signage for correct labels on ad items.
• Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
• Operates as a lead with bakery clerks.
• Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day).
• Proofs necessary items.
• Pulls product from the freezer or the cooler.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
• Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
• Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.

• High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.

• Must be physically able to exert up to 50 pounds of force…