Retail Assistant Manager

Description

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role will assist in ensuring smooth store operations through accurate cash handling, adequate staffing, carefully handling customer complaints & providing leadership to retail staff. Assist in overseeing the overall appearance, organization, and shop ability of the retail floor.

At YUGM we are committed to our mission of, “following Christ in helping people move from homelessness to wholeness,” so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining Love + Professionalism, we focus on achieving meaningful Outcomes that transform lives.

Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community.

To perform successfully in any role within our organization, employees are expected to exemplify YUGM’s Core Values of Love + Professionalism = Outcomes. These competencies are demonstrated in the following ways:

• Enhance Christ’s reputation through personal interactions with others.?
• Pursue God personally, relationally, emotionally, and intellectually.?
• Be present, authentic, and relationally available in all contexts.?
• Demonstrate genuine and sacrificial care for the wellbeing of others.???

• Be consistently punctual and present at work, meetings, and appointments.?
• Meet deadlines and fulfill commitments with thorough follow-through.?
• Proactively measure work to ensure continuous learning and improvement.?
• Communicate effectively, both orally and in writing.?

• Pursue constant growth, learning, and improvement.?
• Think creatively, strategically, and spiritually.?
• Be regularly sought after for input and value.?
• Maintain YUGM’s mission clarity and exemplify a Christ-like attitude under stress.

• Uphold and promote YUGM’s Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
• Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
• Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
• Support initiatives that foster a culture of services, compassion, and faith within the workplace.
• Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.

• Lead the Retail team by modeling Christ-centered service and a commitment to YUGM’s mission in all interactions with staff, donors, and customers.
• Instruct, train, and coach staff regularly to support performance, development, and a positive work culture.
• Provide on-site supervision in collaboration with the Retail Manager, including setting daily priorities, creating task lists, and ensuring completion of store projects.
• Direct assigned Community Jobs (CJ) workers and volunteers on the sales floor.
• Collaborate with retail management to schedule staff and ensure adequate store coverage.
• Communicate effectively with the Retail Manager regarding customer issues, till errors, theft incidents, employee matters, accidents, and operational concerns to ensure proper resolution in line with company policies.
• Share important updates on promotions, procedures, or product details with staff to support daily operations and customer service.

• Provide a warm and joyful welcome to all customers, assisting with questions, concerns, and creating a positive shopping experience.
• Support cashiers with difficult customer interactions and assist in resolving complaints with professionalism and compassion.
• Maintain high customer service standards that reflect YUGM’s mission.
• Share the Yakima Union Gospel Mission story with staff and customers, helping them understand how thrift store operations support the broader work of the Mission.

• Assist the Retail Manager in overseeing register operations and…